My company gets a lot of incoming chats from customers (and potential customers)

The challenge of this side of the business is 98% of the questions asked over chat are already answered on the very website that person started the chat from. Like it’s all written right there!

So real human chat agents are reduced to copy paste monkeys in most interactions.

But here’s the rub. The people asking the questions fit into one of two groups: not smart or patient enough to read (unfortunate waste of our resources) or they are checking whether our business has real humans and is responsive before they buy.

It’s that latter group for whom we must keep red blooded, educated and service minded humans on the job to respond, and this is where small companies can really kick ass next to behemoths like google who bring in over $1m per employee but still can’t seem to afford a phone line to support your account with them.

Still miss RiF and what reddit used to be.

For much of reddit’s best years, RiF was my top app.

So it’s a plug-in for WordPress that rips wordpress.org links out?

That’s hardcore lol. The world really is pissed at Matt Mullenweg.

I think I’m understanding the playbook here.

Eventually YouTube will cost 89.99 a month and also be full of ads.

Then they will be disrupted by some startup company that will have to fight uphill for search and bandwidth access through Google’s monopolistic front door.

Years later a court case will be decided and the new guy will be up and running a free service with a few ads or 1.99 a month for no ads!

And then we get to go through it all again.

It always involves

sudo rm -rf *

Doctors face a similar obstacle before they can practice: medical school and residency. They literally have to jump from zero to hero before the first real paycheck.

Things may evolve this way for senior software developers with a high rate of dropout.

I’m guessing the money flows in this direction because telegram actually has users.

It takes time. Lemmy is still pretty niche and reddit just has a decade+ of accumulated lurkers.

The important part is that the best people from Reddit are here now.

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